Sales Policy

Last Updated: November 30, 2024

Introduction

Welcome to BrightLux! This Sales Policy governs your purchases from our website brightlux.site. By placing an order with us, you agree to the terms and conditions outlined in this policy. Please read carefully to understand our sales practices, payment methods, shipping processes, and customer rights regarding returns and refunds.

Product Availability

We strive to ensure that the products listed on BrightLux are available for immediate purchase. However, availability may fluctuate due to high demand, stock limitations, or other factors beyond our control. In case a product is unavailable, we will notify you via email and offer alternatives or allow you to cancel the order and receive a full refund.

Pricing and Payment

All prices listed on BrightLux are in U.S. dollars and are subject to change without notice. We make every effort to ensure that the prices displayed on our website are accurate, but errors may occur. In the event that a product’s price is displayed incorrectly, we will contact you before processing the order. If you wish to cancel an order due to pricing discrepancies, we will promptly refund your payment.

We accept various forms of payment, including major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment methods available at checkout. All transactions are processed securely to ensure your financial data remains protected.

Order Confirmation and Processing

After you place an order, you will receive an order confirmation email detailing the items you have purchased, your total amount, and the estimated delivery date. This email confirms that your order has been received but does not signify that it has been processed or shipped. You will receive an additional notification when your order has been dispatched.

Shipping and Delivery

We aim to process and ship all orders within 2-3 business days after payment is confirmed. Delivery times depend on your location and the shipping method you choose. Please note that delivery times are estimates and may vary due to factors such as weather, carrier delays, or other unforeseen circumstances.

Returns and Refunds

For details about our return and refund process, please refer to our Refund and Returns Policy. We offer a 30-day return window for most products, and refunds are issued to the original payment method after the return is processed. Please ensure that returned items are in unused, new condition with all original packaging intact.

Customer Service and Contact Information

If you have any questions or need assistance regarding your order, please contact our customer service team:

We are committed to providing exceptional service and will do our best to address any concerns or issues you may have.

Thank you for shopping with BrightLux! We appreciate your business and look forward to serving you again.