Refund and Returns Policy of Bright Lux
Last Updated: November 30, 2024
At Bright Lux, we want you to be completely satisfied with your purchase. If you’re not happy with your order, our Refund and Returns Policy ensures you have the flexibility to return or exchange items according to our guidelines.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be returned within 30 days of receiving your order.
- The product must be unused, in its original condition, and in the original packaging.
- You must have proof of purchase, such as the order confirmation or receipt.
Certain items, including custom-made or personalized products, may not be eligible for return. Please refer to the product description for specific exclusions.
2. How to Return an Item
To initiate a return, please contact our customer service team at info@brightlux.site or call us at (262) 295-8757 with your order number and reason for return. We will provide you with a return authorization and instructions on how to proceed.
Once we receive your returned item, it will be inspected. If it meets the eligibility requirements, we will process your refund or exchange within 7-10 business days. Please note that the cost of return shipping is the responsibility of the customer unless the item is damaged or defective.
3. Refunds
If your return is approved, we will issue a refund to the original payment method. The refund will reflect the cost of the item, excluding any shipping fees, and may take 5-10 business days to process depending on your bank or payment provider.
Please note that refunds for items purchased with promotional codes or discounts will be issued at the discounted value.
4. Exchanges
If you would like to exchange an item for a different size, color, or style, please contact us for further instructions. Exchanges are subject to stock availability.
5. Damaged or Defective Items
In the rare event that you receive a damaged or defective item, please contact us immediately at info@brightlux.site or call (262) 295-8757. We will arrange for a replacement or full refund at no extra cost.
6. Contact Us
If you have any questions or concerns about our Refund and Returns Policy, feel free to reach out:
- Email: info@brightlux.site
- Phone: (262) 295-8757
- Website: brightlux.site
- Address: 1147 Park Rd, Genoa City, Wisconsin
We are here to assist you and ensure that your shopping experience with Bright Lux is a positive one.